Return & Refund Policy

At Elvia Store, customer satisfaction is our priority. Please read our return policy carefully before placing an order.

Returns

Due to hygiene and safety reasons, earrings, hair accessories, and other personal-use products are not eligible for return or exchange unless they are received damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number
• Clear photos of the product
• An unboxing video (if available)

Refunds

Once your request is reviewed and approved, we will:

• Send a replacement (subject to stock availability), or
• Process a refund to your original payment method.

Approved refunds are generally processed within 5–7 business days.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Earrings
• Hair clips and claw clips
• Hair bands and scrunchies
• Products showing signs of use
• Items without original packaging
• Sale or clearance items (unless damaged)

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or return request, please contact our customer support team with your order number.

Phone: +91 7052731267